Privacy Policy

  1. Introduction

This Privacy Policy describes how Agentdesks Incorporated d/b/a LoanDesk, Radius and Radius Agent (“Agentdesks”) and its subsidiary, Radius Agent LLC (“Radius Agent”), collect and use Personal Information obtained through their websites, mobile applications, email, text, and other electronic communications. Agentdesks and Radius Agent are referred to collectively in this Privacy Policy as the “Company,” or “we,” “our,” or “us.”

The Company is a technology-enabled real estate and loan brokerage platform headquartered at 1160 Battery St. East, Suite 100, San Francisco, California, 94111. We offer a modern real estate ecosystem, providing complete business ownership to real estate entrepreneurs. In doing so, we mix a dynamic blend of technology, community, white-glove services, and lending solutions to support the business goals of our customers (our “Service Offerings”).

This Privacy Policy describes the types of information we may collect from users of our Services, including without limitation the individual consumers, business representatives, real estate agents, and website visitors who visit or use our website located at www.radiusagent.com (“Website”) or any of our related mobile applications (our “Apps”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

  1. Age Requirement

Our Services are not intended for children under 18 years of age. No one under age 18 may provide any information to or through the Online Services. We do not knowingly collect Personal Information from children under 18. If you are under 18, do not use or provide any information on or in our Online Services or on or through any of their features, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received Personal Information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from a child under 18, please email us at support@radiusagent.com. By using the Services, you affirm that you are at least of the age of majority in your jurisdiction and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Privacy Policy, and to abide by and comply with this Privacy Policy.

  1. Information We Collect

The information we collect, use, process, and share about you depends on who you are and how we interact with you. Generally, Personal Information (as defined below) is data that identifies you or that makes you identifiable. It includes information that could be used to identify, locate, track or contact you, as specified below. We may link or combine your activities and information collected from you on our Website and Apps with information we have collected from you offline, information we receive from third parties, as well as information we collect automatically through Tracking Technologies (as defined below).

  1. Types of Information Collected

The Company and any third-party service providers not affiliated with the Company that it engages for the purpose of administering, operating, hosting, configuring, designing, maintaining, and providing internal support for the Services (collectively, “Unaffiliated Third Parties”), may collect two types of information when you use the Services: Personal Information and Usage Information.

  1. Personal Information: Generally, you can access the Website without entering any Personal Information. In certain cases, we may ask you for Personal Information on our Website to provide a requested service, carry out a transaction that you have requested, or if you choose to set up a User Account (defined below). The types of information we collect may include, among other things, the following categories of information (collectively, “Personal Information”):

    1. If you are, or have expressed an interest in becoming, an Agent:
      1. Contact information such as your name, title, company/agency name, email address, username and password, telephone and facsimile numbers, real estate license number, and postal address.
      2. Demographic information such as date of birth, nationality and country of residence.
      3. Your company name, title, and other information about your company and job function.
      4. The contents of any communication you send us.
      5. Information about your device or use of the Services when you request technical support or access Company internal systems and networks.
      6. Information necessary to issue you commission payments and tax forms, as applicable, including but not limited to your Social Security Number and financial account numbers.
      7. Other information specific to you which you voluntarily provide to us such as Rooms registration information.
      8. Real estate production history, including without limitation, production volume.
      9. Financial information and account numbers, including without limitation, bank name, bank account number, bank routing number and other information necessary to disburse commission payments (collectively, “Financial Information”).
    2. If you are a Customer and/or visitor to the Online Services or otherwise use the Services we provide:
      1. Contact information such as your name, title, company/agency name, email address, username and password, telephone and facsimile numbers, and postal address.
      2. Demographic information such as date of birth, nationality and country of residence.
      3. Information concerning the real property for which you are seeking financing.
      4. The specific products or services ordered or requested by you, including the real estate Services, and information related to your purchases or transactions, including but not limited to your payment account information and feedback about the products or services you purchased.
      5. The contents of any communication you send us.
      6. Information about your device or use of the Services when you request technical support.
      7. Additional information necessary to underwrite real property financing or issue you tax forms, as applicable, including but not limited to information concerning your profession and/or income, your financial assets and liabilities and your Social Security Number.
      8. Other information specific to you which you voluntarily provide to us, including without limitation Financial Information.
    3. If you are an employee, third-party consultant (“Consultant”), job applicant, or former employee:
      1. Contact information such as your name, title, company/agency name, email address, username and password, telephone and facsimile numbers, professional licensing information, and postal address.
      2. Demographic information such as date of birth, nationality and country of residence.
      3. Information about your role with the company and performance, and Personally Identifiable Information obtained from our computer monitoring software, including communications received and sent, and information entered into websites, software, documents, and applications.
      4. The contents of any communication you send us.
      5. Information about your device or use of the Services when you request technical support and perform your duties as an employee or Consultant.
      6. Information necessary to employ or contract with you, including but not limited to your Social Security Number and financial account numbers.
      7. Other information specific to you which you voluntarily provide to us.

  2. Usage Information: The types of usage information we collect may contain information about your visit to the Online Services, such as the following categories of information (collectively, “Usage Information”):

    1. Internet Protocol (or “IP”) address, protocol, and sequence information;
    2. browser language and type;
    3. domain name system requests;
    4. material and pages viewed;
    5. time and date of access to the Online Services;
    6. number of bytes transferred;
    7. number of clicks per visit;
    8. operating system and platform, device type, and device identifiers;
    9. hypertext transfer protocol headers, application client and server banners, and operating system fingerprinting data; and
    10. MAC address, device ID / UDID, or similar device-specific code.

  3. Location Information. Information about your location collected through geolocation technology. The information we collect automatically may include Personal Information or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties.

  4. How We Collect Information About You

How we collect information from you depends on how you interact with us and the Services.

  1. Information We Collect Automatically

As you navigate through and interact with our Online Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns.

  1. How We Use Collected Information

We use your Personal Information for the purposes for which it was collected, unless otherwise required by law.

  1. Disclosure of Your Personal Information

The Company may engage Unaffiliated Third Parties to perform certain business-related functions and services on their behalf.

  1. Choices You Have with Your Personal Information

You may be able to choose how we use or store your Personal Information, depending on your interactions with us.

  1. Links to Third Parties

The Services may contain links to websites maintained by third parties. If you submit Personal Information to any of those sites, your information is governed by their privacy policies.

  1. Blog and Community Forum

Our Online Services offer publicly accessible blogs or community forums.

  1. Social Media

Our Services include social media features, such as the Facebook Like button, the X Post button, and other social sharing buttons or interactive mini-programs that run on our site.

  1. Profile Picture Collection & Storage

We collect and securely store user profile pictures for the sole purpose of personalizing their User Accounts.

  1. Security

We follow generally accepted industry standards to protect the Personal Information submitted to the company, both during transmission and once the company receives it.

  1. User Account Profile

The Company stores information collected through cookies or log files to create a “profile” of user preferences.

  1. Contact Us

If users have any questions or suggestions regarding the company privacy policy, please contact company at support@radiusagent.com